Community Care & FAQ

FAQ

Q: I forgot to use my studio discount code when I purchased. Can I apply it now?
A: All discounts must be applied at the time of purchase.  For your reference, we include the code in most newsletters and on the Studio Member resource page. 

Tangible Goods 

Return Policy

If you have bought a physical product from Jamie Ridler Studios, you may ask for a refund within 48 hours of purchase. This gives us an opportunity to halt production and shipping. Once an item has been shipped, the sale is final.

The Studio Yearbook

Q: Is the yearbook only for a season?
A: Yes, each yearbook will represent one season. We found that trying to get your whole year into one book just got too unweildy and overwhelming. We also found that by creating one yearbook for each of the four seasons enhanced our relationship to the energy of that season exponentially.

Q: Why is shipping so much?
A: I took the yearbook into the post office and had it weighed and measured to determine the appropriate shipping cost.

Q: What about the Southern Hemisphere? Our season’s are the opposite!
A: That is definitely a challenge with the seasonal approach! I do hope to offer a PDF version for the Southern Hemisphere in the future. As we get this offering off the ground we’re having to put all our efforts into the Northern Hemisphere version.

Privacy Policy

Introduction

One of the tenets of a studio is creating a sense of safety and security and that is the intention behind this statement of policy. Please take the time to read it so that you can feel clear and confident about moving forward in your studio experience.

The Jamie Ridler Studios Website

Jamie Ridler Studios is a creative hub that offers content, courses and coaching to help people bring their creativity to life.

Privacy Policy

This is the privacy policy for the Jamie Ridler Studios website. Please note that by using or accessing this site you are indicating your agreement to these policies. If you do not agree to these terms, please do not use or access this site.

I want to assure you that any data you submit here at Jamie Ridler Studios is only ever used by Jamie Ridler Studios with the expressed intention of communicating with you and delivering our content, classes and services. In order to do so, your information is shared with trusted third-party service providers such as our payment processor, mailing list manager, etc. Each of these providers agrees to keep information confidential and they are not at liberty to contact you directly. Your information is never shared with third parties who do not play a direct role in the delivery of our offerings.

The Information We Gather

When you make a purchase, register for a class and or sign up for the studio, we collect your name, email address, address (where applicable) and payment details (where applicable). This data is shared with our third-party service providers so that we can deliver the requested offering.

When making comments on the Jamie Ridler Studios blog and/or submitting questions, queries or comments via our contact form, or email a representative of the studio (e.g. Jamie), you share your name, email address and website url (where applicable). This allows us to review and respond to your correspondence.

When you visit the Jamie Ridler Studios website, we collect non-personally identifying information such as entry links and bounce rates. This allows us to work towards site improvements by understanding visitor interest and behavior.

Note: Your credit card details are communicated directly from your browser to our payment processor, Paypal. Jamie Ridler Studios never sees or has access to the information you share with Paypal.

The Ways This Information May Be Used

  • To run, maintain and improve the Jamie Ridler Studios website, courses and offerings.
  • To create your membership account, identify you as a member of the studio, and customize your experience (e.g. giving you access to a locker for your classes).
  • To send you communications such as course material, confirmation emails, promotional information and the studio newsletter. Please note that at the end of every email you receive from Jamie Ridler Studios you are provided with the option to unsubscribe. You can also email me at jamie@openthedoor.ca to unsubscribe at any time.
  • To respond to your comments, questions and/or requests for support.
  • To comply with legal regulations or requests and to protect the security of the website and business
  • To maintain our business in good form your information may be shared with professional business advisors and auditors (e.g. bookkeeper, accountant, government, regulators)

Security

We do our best to protect the data that you share with us and use only trusted service providers in all aspects of our work. Unfortunately, no system is foolproof. When you share your information on this website, you agree that Jamie Ridler and/or Jamie Ridler Studios is not responsible for any intercepted information and you release Jamie Ridler and/or Jamie Ridler Studios from any claims arising out of or related to the use of this information.

Opting Out

At any time, you can request that you be removed from our contact list and all of your information be deleted. Simply email jamie@openthedoor.ca

Changes

This policy will be updated on occasion. Your continued use of the site indicates your acceptance of the up-to-date policy.

Cookies

This site uses cookies. You can set your browser to not allow cookies or to alert you when a website makes use of them. Please note: If you disable or refuse cookies, some parts of this website (e.g. the shopping cart) will not function properly.

Disclosure Policy

On this site you will find links to books, equipment, courses and other creativity-related products and services that I am sharing because I believe they will be of use and of interest. Sometimes I have an affiliate relationship with services such as Amazon and may receive a nominal percentage should you choose to purchase an item that I have linked to. I do not receive any fee for promoting the product or for the link itself.

On this site, I will sometimes link to a website that I believe will be of use or of interest. Please consult their privacy policy to ensure you feel secure at that site. Jamie Ridler and/or Jamie Ridler Studios is not responsible for any challenges that arise out of connection with a linked to site. By clicking that link, you recognize that you are leaving Jamie Ridler Studios and release Jamie Ridler and/or Jamie Ridler Studios from any claims arising out of or related to the new website.

This Privacy Policy was updated on May 23, 2018.